Legal
Refund Policy
We want you to be happy with Design Bridge for Jira. This page explains how billing and refunds work.
Billing is handled by the Atlassian Marketplace
Design Bridge is sold through the Atlassian Marketplace. All charges, invoices, taxes and payment methods are managed by Atlassian and appear on your existing Atlassian bill. TALONOID does not process your card details directly.
30-day money-back
We offer a 30-day money-back approach for paid subscriptions, consistent with Atlassian's Marketplace refund terms. In practice, Atlassian's standard policy provides a refund of the most recent charge when a cancellation or refund request is made within the applicable window, and pro-rates or credits amounts as governed by Atlassian's billing rules.
Because Atlassian is the merchant of record, the final refund amount and timing follow Atlassian's official refund policy. We're glad to help you through the process.
How to request a refund
- Contact us first at support@designbridge.talonoid.com with your Atlassian site URL (for example your-team.atlassian.net) and the approximate purchase date. If a problem prompted the request, tell us — we can often fix it fast.
- We confirm the details and, where the request falls under Atlassian's refund terms, coordinate the refund with Atlassian or point you to the exact self-service step.
- You can also manage your subscription — including cancelling — from Apps > Manage apps in your Jira site's admin, and raise billing questions directly with Atlassian Support.
Free plan
The Free plan (up to 10 users) costs nothing, so no refund is required. You can stay on Free indefinitely or upgrade when your team grows.
Annual subscriptions
Annual plans are billed at 10× the monthly rate (two months free). Refunds on annual terms follow Atlassian's Marketplace refund rules; contact us and we'll help you sort out the right outcome.
Questions
Anything unclear about billing or refunds? Email support@designbridge.talonoid.com and we'll respond within one business day.